This Refund and Cancellation Policy applies to all internet services provided by LSTEL Internet Services Private Limited, registered office at Ward No-06, Punjabi Pada, Barbil, Kendujhar, Odisha 758035, India. By subscribing to our services, you agree to the terms outlined below.
Installation and registration charges, where applicable, are generally non-refundable once the installation process has been initiated or equipment has been dispatched to your premises.
Customers may request cancellation of their subscription by submitting a written request through our contact page, email, or customer care. Cancellation requests will be processed within a reasonable timeframe, and any applicable notice period as per your plan must be honoured.
Refunds for advance payments, if applicable, will be processed on a pro-rata basis for the unused period of service, after deducting any outstanding dues, installation costs, or equipment charges. Approved refunds will be credited to the original mode of payment within a reasonable number of business days.
Customers may request an upgrade or downgrade of their plan at any time. Charges will be adjusted on a pro-rata basis as applicable, and any difference in plan pricing will be reflected in the subsequent billing cycle.
Any equipment provided by LSTEL (such as ONT/router devices) remains the property of LSTEL and must be returned in good working condition upon cancellation of service. Failure to return equipment may result in equipment charges being deducted from any applicable refund.
No refund will be provided in cases of service suspension due to non-payment, violation of our Terms and Conditions, or misuse of the connection.
For refund or cancellation requests, please contact us at lscablepl@gmail.com or +91-6371274479, or write to us at Ward No-06, Punjabi Pada, Barbil, Kendujhar, Odisha 758035, India.